Reviews carry a lot of value when it comes to how a business is perceived online. They can play an important part in helping a potential customer decide whether or not they will have something to do with a certain business.
When a consumer sees reviews worse than 4/5 or 8/10, they will feel like they shouldn’t do business with those kinds of organizations. Whenever a consumer finds a business that looks interesting to them, they will want to look at online reviews, as these numbers can tell them if a certain business is reliable or not.
The biggest mistake is to leave your reviews to chance. Rarely does a business achieve satisfying reviews unless they have some sort of program in place.
And this is what we offer-quality reputation management practices that focus on your business reviews.
Most consumers like to research a business before they spend. Having a website, a business page, and various social networks can help you find more potential customers, get more organic traffic, and ultimately get more sales.
However, if you want to drastically increase the percentage of conversions and get more long-term customers, your business needs proper reputation management through review management.
Our review management services include organic and strategic practices that will help increase positive reviews and encourage satisfied customers to tell others about your business. Everything that we do is natural. There will be no paid positive reviews or spam reviews that ultimately have no value whatsoever.
We will create and optimize all of the review pages your business needs to help present your brand in a better light and increase positive review visibility. At the same time, we will create your own custom strategy that will identify the best opportunities for your business and nurture them to make as many positive reviews as possible.
There isn’t a single type of brand reputation management service that can be done properly without learning about the business you are representing first. The same rule applies for review management as well and the first thing we will do is talk with our new clients and try to learn as much as possible about their operations, products, services, brand, target audience, and so on. We first need to get to know your business before we can find the best platforms where we will nurture your reputation through reviews.
The second step is to check how acertain brand is currently standing online and learn where some mistakes have been made. We will check the most famous review sites such as Yellow Pages, Yelp, business pages, your website review, social media, and any other relevant site that might suit your business industry. By checking all of the reviews, we will try and learn as much as possible about what customers disliked about your business and what made them give your business poor reviews.
We can nurture reviews in many ways to keep the negative ones down. First of all, we will focus on getting positive reviews to quickly get the negative ones out of the way. The next step is damage control and trying to change people’s opinion.
This means contacting previous clients who leftnegative reviews and trying to show them that your business has changed. Then, we can convince them to give you better reviews. Additionally, we can help our clients build a follow-up strategy that will include asking satisfied customers to leave reviews and giving them discounts or some other benefits.
One of our approaches is also to answer negative reviews and make honest efforts to bury the hatchet with unsatisfied clients. At the same time, we will ask customers to give their feedback and show them that your brand cares about their opinions.
Review nurturing is an ongoing process that takes time and active involvement. We have professional tools that allow us to track your performance and see what people are saying online. Only after finding negative reviews can we work on pushing them down in search results. We will constantly monitor your brand’s performance and proactively approach every new issue to make sure that negative results aren’t exposed.
We guarantee great results through our online review management services. We will help your business create a more trustworthy and professional image online that will offer many benefits. These benefits include:
Learn how our results-driven campaigns can help you achieve your business goals. Request your confidential marketing assessment call with our digital marketing strategists today!